Help

Overview
Overview What to Expect Pre-Session Checklist Your Onboarding Session Platform Mental Model Admin & Operator Essentials Guardrails and Governance What to Use When Roles and Responsibilities Post-Session Next Steps Optional Deep-Dives Deep-Dive: Agents and Prompts Deep-Dive: Search and Knowledge Deep-Dive: Functions and Secure Services Deep-Dive: Handoff and Escalation Deep-Dive: Voice Mode Deep-Dive: Analytics and Improvement Facilitator Guide
Overview Account Overview User Management Usage Admin Console Authorisation
Overview Privacy Security
Admin Chat
Methods Script Tag Gtm Analytics AI Question Input Fields
Data Sync
Overview General Crawl Scope Image Extraction Field Mappings
Upload Documents Search Settings
Overview Concepts AI Assistant Categories Scopes Index Fields Facets Result Cards Saved Results Layout Website Integration Styling Testing Preview Funnelback Migration Troubleshooting
Curated Answers Agents, Prompts & Functions
Overview Creating an Agent Editing An Agent Catalog Search Multi-Step Retrieval
Overview Prompt Components Editing a Prompt Playbooks
Overview Writing Your First Function AirScript Functions AirScript Reference
Working the desk Desk settings
Overview CRM Sync
Overview Customer Service Insights Search Insights Categories And Themes Conversational Intelligence
Overview Identity Provider Widget SharePoint Integration How It Works SharePoint Checklist Implementation Checklist
Analytics API Documents Ingestion API
Overview Optimiser Monitor
Overview Configuration Prompts On your website
Contact Support

Overview

Airgentic Help

The Service Configuration screen controls the identity, appearance, messaging, and voice settings for your Airgentic service.

UI Design screen

The screen is organised into five tabs. This section of the help documentation mirrors those tabs:

  • General — Service title, website URL, and logo
  • User Interface — Agent name, chat window title, input placeholder, and citations display
  • Agent Messages — Welcome message (including clickable suggestions with icons), no-answer message, follow-up message, contextual welcome, and chat icon tooltip
  • Voice Mode — Enable voice interactions and configure the voice preamble and welcome prompts
  • Analytics — Google Tag Manager dataLayer tracking for chatbot events

For deeper visual customisation, see UI Design (stylesheet and icon files) and External Script URLs (advanced widget iframe JavaScript for approved accounts).

After making changes, click Save Configuration. You will be prompted to confirm before changes are written.

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