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Overview What to Expect Pre-Session Checklist Your Onboarding Session Platform Mental Model Admin & Operator Essentials Guardrails and Governance What to Use When Roles and Responsibilities Post-Session Next Steps Optional Deep-Dives Deep-Dive: Agents and Prompts Deep-Dive: Search and Knowledge Deep-Dive: Functions and Secure Services Deep-Dive: Handoff and Escalation Deep-Dive: Voice Mode Deep-Dive: Analytics and Improvement Facilitator Guide
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Overview General User Interface UI Design Custom External Scripts Agent Messages Voice Mode Analytics
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Overview Concepts AI Assistant Categories Scopes Index Fields Facets Result Cards Saved Results Layout Website Integration Styling Testing Preview Funnelback Migration Troubleshooting
Curated Answers Agents, Prompts & Functions
Overview Creating an Agent Editing An Agent Catalog Search Multi-Step Retrieval
Overview Writing Your First Function AirScript Functions AirScript Reference
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Overview CRM Sync
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Overview Optimiser Monitor
Overview Configuration Prompts On your website
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Overview

Airgentic Help

The Edit Prompts screen lists all prompt files for your service, grouped into three sections.

UI Design screen

Prompt Sections

Agent Prompts

System prompts for specialist agents. Each agent prompt defines a specific agent's personality, instructions, and behaviour. When you add an agent prompt here, it becomes available to assign to an agent on the Configure Agents screen.

Prompt Components

Reusable building blocks that can be inserted into agent prompts using the {{prompt:Component Name}} substitution syntax. Components like Identity, Tone, Performance Style, Guardrails, and Output Format keep core instructions consistent across all agents without duplication.

See Prompt Components for what each standard component does, including the text and voice variants of Performance Style.

Other Prompts

Any prompt files that don't fit the agent or component categories, including legacy prompts.

Global vs Service-Specific Prompts

Prompts marked as inherited (shown with a greyed-out delete icon) come from the global prompt library and apply to all services by default. Editing an inherited prompt creates a service-specific copy that overrides the global version for this service only. Inherited prompts cannot be deleted.

Service-specific prompts (with an active delete icon) exist only for this service and can be deleted permanently.

Adding a Prompt

Click Add Prompt and choose a type:

  • Agent Prompt — Creates a new prompt pre-populated with a standard structure (Identity, Tone, Guardrails, Output Format, Information Retrieval). Tone already includes Performance Style. Use this when creating a new specialist agent.
  • Prompt Component — Creates a reusable component that can be referenced by other prompts using {{prompt:Name}}.

Campaign and country journeys are not a prompt type. Put that text on a playbook; it is appended as journey instructions after the agent prompt.

Enter a name using letters, numbers, and spaces only. The new prompt file appears in the list immediately after creation.

Deleting a Prompt

Click the trash icon on any service-specific prompt. You will be asked to confirm — deletion is permanent and cannot be undone.

Legacy Prompt Warning

If your service uses the older Question Answer prompt format, a warning banner appears explaining that the new modular architecture (Agent Prompts + Prompt Components) will not be used until the legacy prompt is removed. The banner includes step-by-step migration instructions.

← Back to Agents & Prompts overview

See also: Playbooks — Personalise the AI agent from page, campaign, country, and visitor profile.

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