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Overview What to Expect Pre-Session Checklist Your Onboarding Session Platform Mental Model Admin & Operator Essentials Guardrails and Governance What to Use When Roles and Responsibilities Post-Session Next Steps Optional Deep-Dives Deep-Dive: Agents and Prompts Deep-Dive: Search and Knowledge Deep-Dive: Functions and Secure Services Deep-Dive: Handoff and Escalation Deep-Dive: Voice Mode Deep-Dive: Analytics and Improvement Facilitator Guide
Overview Account Overview User Management Usage Admin Console Authorisation
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Overview General User Interface UI Design Custom External Scripts Agent Messages Voice Mode Analytics
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Overview Concepts AI Assistant Categories Scopes Index Fields Facets Result Cards Saved Results Layout Website Integration Styling Testing Preview Funnelback Migration Troubleshooting
Curated Answers Agents, Prompts & Functions
Overview Creating an Agent Editing An Agent Catalog Search Multi-Step Retrieval
Overview Prompt Components Editing a Prompt Playbooks
Overview Writing Your First Function AirScript Functions AirScript Reference
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Overview CRM Sync
Overview Customer Service Insights Search Insights Categories And Themes Conversational Intelligence
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Overview Optimiser Monitor
Overview Configuration Prompts On your website
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Agents, Prompts & Functions

Airgentic Help

Agents, Prompts & Functions

Agents, prompts, and functions work together to define how your AI behaves. Use the guides below, or the matching folders in the sidebar.

Guides in this Section

  • Configure Agents — View, add, and manage specialist agents for your service.
  • Creating an Agent — Step-by-step guide to creating a new specialist agent.
  • Editing an Agent — Configure an agent's role, prompt, functions, search settings, and status.
  • Catalog Search — Let an agent recommend programs or catalogue items using a structured search plan.
  • Multi-Step Retrieval — Help an agent answer questions that need more than one search step.
  • Creating a Prompt — List, add, and delete prompts; understand Agent Prompts, Prompt Components, and global vs service-specific prompts.
  • Prompt Components — Identity, Tone, Performance Style (text and voice), Guardrails, and Output Format.
  • Editing a Prompt — Use the prompt editor: substitutions, saving with version history, AI review, and restoring earlier versions.
  • Playbooks — Ordered journey rules that stack (page, campaign, country, embed, hours, visitor profile). Not a prompt-file type.
  • Functions Overview — What functions are, how they work, and examples.
  • AirScript Functions — Full parameter-level reference for the air object API.
  • Admin Chat — Test your service interactively and use the Trace Log to inspect agent routing.
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