Help
Overview
Onboarding Prep
Overview
What to Expect
Pre-Session Checklist
Your Onboarding Session
Onboarding
Platform Mental Model
Admin & Operator Essentials
Guardrails and Governance
What to Use When
Roles and Responsibilities
Post-Session Next Steps
Optional Deep-Dives
Deep-Dive: Agents and Prompts
Deep-Dive: Search and Knowledge
Deep-Dive: Functions and Secure Services
Deep-Dive: Handoff and Escalation
Deep-Dive: Voice Mode
Deep-Dive: Analytics and Improvement
Facilitator Guide
Account & Users
Overview
Account Overview
User Management
Usage
Service Configuration
Overview
General
User Interface
Agent Messages
Voice Mode
Admin Chat
UI Design
Curated Answers
Search Settings
Data Sync
Upload Documents
Crawler Settings
Overview
General
Crawl Scope
Image Extraction
Field Mappings
Agents
Overview
Creating an Agent
Editing An Agent
Prompts
Overview
Editing a Prompt
Functions
Overview
Writing Your First Function
AirScript Functions
AirScript Reference
Privacy & Security
Overview
Privacy
Security
Human Handoff
Insights
Overview
Customer Service Insights
Search Insights
Secure Services
Overview
Identity Provider
Widget
SharePoint Integration
How It Works
SharePoint Checklist
Implementation Checklist
Admin Console Authorisation
Website Integration
Overview
Website Integrations
AI Question Input Fields
AI Visibility
Overview
Optimiser
Monitor
Contact Support
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Agents Prompts
Airgentic Help
Guides in this Section
Configure Agents
— Agents overview.
Creating an Agent
— Step-by-step guide to creating a new specialist agent.
Editing an Agent
— Configure an agent's role, prompt, functions, search settings, and status.
Creating a Prompt
— List, add, and delete prompts; understand Agent Prompts, Prompt Components, and global vs service-specific prompts.
Editing a Prompt
— Use the prompt editor: substitutions, saving with version history, AI review, and restoring earlier versions.
Functions Overview
— What functions are, how they work, and examples.
AirScript Functions
— Full parameter-level reference for the
air
object API.
Admin Chat
— Test your service interactively and use the Trace Log to inspect agent routing.
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