Help

Overview
Overview What to Expect Pre-Session Checklist Your Onboarding Session Platform Mental Model Admin & Operator Essentials Guardrails and Governance What to Use When Roles and Responsibilities Post-Session Next Steps Optional Deep-Dives Deep-Dive: Agents and Prompts Deep-Dive: Search and Knowledge Deep-Dive: Functions and Secure Services Deep-Dive: Handoff and Escalation Deep-Dive: Voice Mode Deep-Dive: Analytics and Improvement Facilitator Guide
Overview Account Overview User Management Usage Admin Console Authorisation
Overview Privacy Security
Overview General User Interface UI Design Custom External Scripts Agent Messages Voice Mode Analytics
Admin Chat
Methods Script Tag Gtm Analytics AI Question Input Fields
Data Sync
Overview General Crawl Scope Image Extraction Field Mappings
Upload Documents Search Settings
Overview Concepts AI Assistant Categories Scopes Index Fields Facets Result Cards Saved Results Layout Website Integration Styling Testing Preview Funnelback Migration Troubleshooting
Curated Answers Agents, Prompts & Functions
Overview Creating an Agent Editing An Agent Catalog Search Multi-Step Retrieval
Overview Prompt Components Editing a Prompt Playbooks
Overview Writing Your First Function AirScript Functions AirScript Reference
Working the desk Desk settings
Overview CRM Sync
Overview Identity Provider Widget SharePoint Integration How It Works SharePoint Checklist Implementation Checklist
Analytics API Documents Ingestion API
Overview Optimiser Monitor
Overview Configuration Prompts On your website
Contact Support

Overview

Airgentic Help

The Insights section provides analytics and reporting on your AI service's conversations and performance.

  • Customer Service Insights — Filters, charts, conversations, user locations, timelines, and export options for your customer service data.
  • Search Insights — Top queries, top clicked results, search timeline trends, and geographic distribution of searchers.
  • Categories & Themes — Browse discovered themes and governed taxonomy categories.
  • Conversational Intelligence — Configure topic clustering and the taxonomies that power Categories & Themes.
You have unsaved changes